Returns & Exchanges

Last updated: February 2, 2026

Our Return Policy

We want you to love your MEHRI jewelry. If you're not completely satisfied with your purchase, we accept returns within 30 days of delivery for a full refund or exchange.

Return Eligibility

To be eligible for a return, items must be:

Unworn and in original condition
In original packaging with all tags attached
Accompanied by proof of purchase
Returned within 30 days of delivery

Non-Returnable Items

The following items cannot be returned:

Custom or personalized jewelry
Items marked as final sale
Gift cards

How to Return an Item

Step 1: Contact us through our contact page within 30 days of receiving your order. Please include your order number and reason for return.

Step 2: We will provide you with return instructions and a return authorization.

Step 3: Carefully package your item in its original packaging and ship it back to us using a trackable shipping method.

Step 4: Once we receive and inspect your return, we will process your refund or exchange within 5-7 business days.

Exchanges

If you would like to exchange an item for a different size, style, or piece, please follow the return process above and indicate that you would like an exchange. We will guide you through the exchange process.

Refunds

Refunds will be issued to the original payment method. Please allow 5-10 business days for the refund to appear in your account after we process it.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged or incorrect. We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will arrange for a replacement or full refund at no cost to you.