Lifetime Warranty

MEHRI Lifetime Warranty

At MEHRI, we stand behind the quality and craftsmanship of every piece in our collection. We are proud to offer a lifetime warranty on all our fine jewelry.

What's Covered

Our lifetime warranty covers:

  • Manufacturing defects in materials and workmanship
  • Structural integrity of settings and clasps
  • Prong tightening and re-tipping
  • Chain and bracelet repairs

What's Not Covered

The following are not covered under our lifetime warranty:

  • Normal wear and tear
  • Loss or theft
  • Damage from accidents, misuse, or improper care
  • Alterations or repairs performed by third parties
  • Scratches on metal surfaces (polishing services available separately)
  • Damage from exposure to chemicals, extreme temperatures, or harsh conditions

How to Use Your Warranty

Step 1: Contact us through our contact page with photos of the issue and your original proof of purchase.

Step 2: Our team will review your request and provide instructions for sending your piece to us for evaluation.

Step 3: Once we receive your jewelry, we will assess the issue and perform any covered repairs at no charge.

Step 4: Your repaired piece will be returned to you, fully restored to its original beauty.

Warranty Terms

  • This warranty is valid for the original purchaser only and is non-transferable
  • Proof of purchase is required for all warranty claims
  • Shipping costs to our facility are the responsibility of the customer
  • Return shipping for warranty repairs is complimentary
  • Turnaround time for warranty repairs is typically 2-3 weeks

Additional Services

For services not covered under warranty, such as resizing, polishing, or cleaning, please contact us for pricing. We offer professional jewelry care services to keep your MEHRI pieces looking their best for generations.

Our Commitment

Your MEHRI jewelry is designed to be treasured for a lifetime and passed down through generations. Our lifetime warranty reflects our commitment to exceptional quality and your complete satisfaction.

For warranty inquiries, please contact us through our contact page.