Frequently Asked Questions

Ordering & Payment

What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods available at checkout.

Is my payment information secure?
Yes, all transactions are encrypted and processed through secure payment gateways. We never store your complete payment information.

Can I modify or cancel my order?
Please contact us immediately if you need to modify or cancel your order. Once an order has been processed and shipped, we cannot make changes.

Shipping & Delivery

How long will it take to receive my order?
Processing time is typically 3-5 business days. Shipping times vary by location and selected shipping method. 

Products & Care

How should I care for my jewelry?
Store your jewelry in a cool, dry place away from direct sunlight. Clean gently with a soft cloth. 

Returns & Exchanges

What is your return policy?
Please see our Returns page for complete details on our return and exchange policy.

How do I initiate a return?
Contact us through our contact page to begin the return process. We will provide you with return instructions.